Determination of non-poison queue system of distribution in the public service sector (case study: Semarang city population and civil registry office)

The public service sector is a that engaged to serve the interests of community. To get satisfies public, there needs be innovation in system renewal. Many factors need analyzed create satisfying service. One determining community satisfaction queuing area. Queue analysis an analytical method measure performance system. measured services includes number visitors entering queue and time customers start serving. follows Poisson, Exponential, Normal, or General distribution. For general distribution can studied into Non-Poisson In this study, at Department Population Civil Registration city Semarang included 8 counters. From results obtained, determined Dagum Log Normal While size said good, because waiting for very less.